We understand that privacy is about trust — and that trust is never to be taken lightly. At untung99, every piece of your information is carefully protected from the moment you register through every transaction you make.
This Privacy Policy explains how Untung99 collect, use, store, and protect the personal information of members who register and use our platform. By registering or continuing to use the service Untung99, you agree to the practices described in this document. Please read it carefully — this policy is written in clear English because you have every right to fully understand how your information is managed.
Untung99 take our privacy responsibilities to every member seriously. As an online entertainment platform serving Malaysians, we understand that your trust depends not only on game quality and payout speed — but also on the confidence that your personal information is in responsible hands.
This Privacy Policy applies to all users of the Untung99 — including visitors who browse our website without registering, active registered members, and former members whose accounts have been closed. This covers all information collected through our website, mobile app (where applicable), email communications, live chat, and any other contact channels we provide.
Untung99 collects information under two main categories — information you provide directly, and information collected automatically when you use our platform.
Information you provide directly:
Information collected automatically:
All information collected by Untung99 used for specific, legitimate purposes only. We do not use your data for anything unrelated to the services you use. The table below summarises the primary use of each data category:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Registration Information | Account verification KYC | Service contract |
| Financial Data | Deposit/withdrawal process Anti-fraud | Contract & legal requirements |
| KYC Documents | Identity verification AML Compliance | Legal obligations |
| Technical Data | Account security Fraud prevention | Legitimate interests |
| Usage Data | Platform improvements Responsible Gaming | Legitimate interests |
| Communications | Customer Support Dispute records | Service contract |
Beyond the uses mentioned above, Untung99 may use your information to send account-related notifications, important security updates, and promotional alerts about the platform — subject to the notification preferences you have set in your account. You may withdraw consent for marketing communications at any time through your account settings or by contacting us directly.
Untung99 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited situations where certain information may need to be shared with other parties to enable our services to function:
Untung99 invest seriously in security infrastructure to ensure your personal and financial data is always protected. Here are the layers of security we employ:
While we apply all available best-practice security measures, no system can be guaranteed to be one hundred percent secure. We therefore encourage you to play your part in keeping your account safe — use a strong password, enable 2FA, and never share your login credentials with anyone.
Platform Untung99 uses cookies and similar technologies to enhance your experience and ensure the platform's core functions run smoothly. Below are the types of cookies we use:
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the overall functionality of the platform, and you may be unable to log in or use certain features properly.
As a member Untung99, you have certain rights regarding your personal data, all of which we fully respect. These rights may be exercised by contacting our support team:
You have the right to request a copy of all personal information we hold about you. This request will be processed within 14 business days. One free request is permitted every 12 months.
If any information we hold about you is inaccurate or outdated, you have the right to request a correction. Simple updates such as your phone number or email address can be made directly from your account settings.
You may request deletion of your personal data upon account closure. Such requests are subject to legal obligations — for example, financial records may need to be retained for a specified period in accordance with compliance requirements.
You may object to the processing of your personal data for specific purposes, particularly for marketing communications. Withdraw this consent through your account settings or by contacting us directly.
You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for transfer to another service provider if you choose.
To exercise any of the rights above, please contact our customer support team Untung99 via live chat or email at support@untung99.online. We may need to verify your identity before processing any data-related requests.
Untung99 does not retain your personal data for longer than necessary. Retention periods vary according to the type of data and applicable legal requirements:
Untung99 may update this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements we implement. When significant changes are made, the "Updated" date at the top of this document will be revised.
For material changes — that is, changes that significantly affect your privacy rights — we will make every effort to notify you directly via in-platform notifications or an email to the address registered on your account. That said, we encourage you to review this Privacy Policy periodically to stay informed of how we manage your information.
If you have any questions, concerns, or complaints regarding how Untung99 managing your personal data, we encourage you to reach out to us directly. Our team speaks Malay and is ready to help you understand your privacy rights clearly.
When contacting us regarding privacy matters, please include your account number or registered email address to help us verify your identity and resolve your enquiry more efficiently.
Six concrete commitments we uphold to protect every member's data
All data transmitted between your device and our servers Untung99 is encrypted using 256-bit SSL — the same technology used by Maybank and CIMB to protect their customers' online banking transactions.
Untung99 has never and will never sell, rent, or trade member personal information. Your data is not our commercial product — it is a trust we hold and protect with full responsibility.
You can access, correct, or request deletion of your personal data at any time. Notification and marketing preferences can be managed directly from your account settings — no need to contact anyone.
After account closure, your personal data is deleted or anonymised within 90 days. We only retain records required by law for the stipulated period — nothing beyond that.
Unlike other platforms that publish privacy policies in technical language that is difficult to understand, Untung99 writing all policies in clear, plain English so every member fully understands their rights.
Support Team Untung99 always available to assist you with any data privacy queries at any time via live chat on the platform or our dedicated privacy email.
In today's digital age, personal data privacy is a growing concern for Malaysians — and rightly so. When you register on any online platform, you are entrusting sensitive information to that company. At Untung99, we understand the weight of this responsibility and we do not take it lightly.
The question new members ask most often is: "Is my information safe at Untung99?" The short answer is yes — but we don't want you to simply take our word for it. We want you to understand why. First, all communication between your device and our servers is encrypted using 256-bit SSL — meaning that even if someone were to intercept data in transit, they would not be able to read it without the encryption key held solely on our servers. Second, we run automated monitoring systems operating around the clock to detect any unauthorised access attempts and block them before any damage occurs. Third, your sensitive data is stored on strictly controlled servers with access limited to specific authorised personnel only.
The second thing many members want to know is: "Does Untung99 will contact me with promotions I never asked for?" The answer depends on the choices you make. During registration, you can choose whether or not to receive marketing communications. If you opt in, you will receive notifications about the latest bonuses and promotions — which many members find useful. If you would rather not, no problem — opt out and you will only receive operational communications such as transaction confirmations and important security notices. You can change this preference at any time from your account settings.
Regarding financial information — specifically your e-wallet and banking details used for deposits and withdrawals at Untung99 — there is something important to understand. We do not store your e-wallet password or PIN. We only retain the information needed to route transactions, such as your e-wallet account number or bank account number. All actual payment processing takes place through payment gateways operated by providers like DuitNow, FPX, and others — we do not handle your money directly at any point in that process.
Another aspect worth noting is your right as a member to access and control your personal data. Untung99 fully honours these rights. If you want to know what information we hold about you, you can request it and we will provide it within 14 days. If any information is inaccurate, we will correct it. If you wish to delete your account and all associated data, we will action that — subject to the legally mandated record retention requirements for financial records. These rights are not just words in this document — they are an operational commitment that our team is trained to deliver.
One thing many users may not be aware of is the use of cookies on the Untung99. We use cookies — but only for purposes that help the platform work better for you. Session cookies keep you logged in throughout your session without requiring you to sign in again every few minutes. Preference cookies remember your interface settings. Analytics cookies help us understand which parts of the platform are used most so we can focus our improvement efforts where they benefit members most. Importantly, we do not use third-party cookies to track your activity on other websites or for cross-platform advertising purposes.
At the end of the day, privacy is about trust. Untung99 building that trust not through empty promises, but through action — through real security systems, clearly written policies, and a support team ready to answer any questions about your privacy. We encourage you to read this policy in full, ask if anything is unclear, and play with confidence knowing your information is in responsible hands at Untung99.
Untung99 prioritises the well-being of every member — privacy and responsible gaming go hand in hand
Set daily or weekly deposit limits from your account settings. Never wager more than you can afford to lose.
Set time alerts to keep your gaming sessions from running too long. Regular breaks matter.
Request a temporary break or permanent self-exclusion whenever you need it, no questions asked.
The Untung99 platform is intended solely for adults aged 21 and above.
Need help? Contact Talian Kasih: 15999 or visit the Responsible Gaming us for free resources.
Untung99 supports a healthy and responsible entertainment experience for all Malaysian players.
Answers to the most frequently asked questions about privacy and data security on our platform
Over 250,000 Malaysian members trust Untung99 with their data and money. Register for free in 3 minutes, with a minimum deposit of RM20 via DuitNow or Touch 'n Go, and claim your Welcome Bonus of up to RM888.
This Privacy Policy should be read alongside other legal documents governing the use of the Untung99 for a full overview of your rights and responsibilities as a member.
Read also: Terms & Conditions | Responsible Gaming | About Us